Frequently Asked Questions


Gift Cards, in General:
Questions on eGift Cards:
Questions on Physical Cards:
Questions on Bulk (Corporate) Purchases:
Redemption Support:

Gift Cards, in General:

Will my Gift Card transactions appear on my Staples Business Advantage statement?

No. All Gift Card transactions are conducted with GiftCardMall and are not connected to your Staples Business Advantage account.

Will I receive my Staples Business Advantage account discounts on Gift Cards?

No. All Gift Card transactions are conducted with GiftCardMall and are not connected to your Staples Business Advantage account or related discounts.

How do I check the status of my order?

You can check the status of your order in gift card option in My Account drop down on the top right corner of the site.

Do these cards expire or have any fees?

Visa cards do have an expiration date. Retail branded cards do not expire. Please refer to the Terms and Conditions on the product page prior to making your purchase.

What methods of payment do you accept?

We accept ACH, wire, and credit card (Visa, MasterCard and Discover).

Are Gift Cards refundable?

Both Physical and Egift are non-refundable. In event the intended recipient does not receive their Gift Card or accidentally deletes an eGift Card, please contact customer service at (844) 581-3878 or submit a request on our Contact Us page.

If I have questions about how to use my Gift Card, who should I contact?

For questions about where to redeem the card, how to access card value, whether a card is active, please reference the terms and conditions on the card itself.

Where can I redeem my Gift Card?

The terms and conditions on the card itself have redemption locations, or you can contact the retailer for details. In general, Gift Cards can be redeemed only in their country of purchase.

How do I buy a Gift Card for myself?

Please enter yourself as the recipient of the Gift Card.

Why Tax Id required?

Tax ID is required so we may validate your business during the registration process.

Why do I have to register my business?

PATRIOT ACT DISCLOSURE: Important information for opening an account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person or company who opens an account. What this means for you: When you open an account, we will ask for your business name, address, Federal Tax ID, and other information that will allow us to identify you.

Questions on eGift Cards:

What is an eGift or Digital Gift Card?

An eGift card is purchased and delivered online to the recipient of your choice, including to yourself. A recipient can print out the eGift card or pull it up on a mobile device in order to redeem at the retailer.

How is my eGift Card order delivered?

For eGift Cards, your recipient will receive an email that includes a link to their eGift Card. You will also receive a confirmation email. The link will take them to the eGift Card page to access their eGift Card with the option to print it.

What delivery options do you offer for eGift Cards?

eGift Cards are delivered via email to the recipient of your choice. A bulk order of egift cards sent to self will be available for download in your account once you receive the email confirmation.

When will my recipient receive their eGift Card?

When you purchase the eGift, you set a delivery date for the card, ranging from immediately to a designated date in the future. The card should be sent on that delivery date, but in rare cases may sometimes take up to 24 business hours from the time of purchase to review the order. Delivery should be to the recipient’s email.

What if my recipient did not receive their eGift Card?

If your recipient has not received the eGift card, first confirm the email address is correct and that it was not delivered into his/her spam folder. Next, you can log into My Accounts, and under My Purchases, find the order and re-send the eGift to the recipient.

Questions on Physical Cards:

Are Physical Gift Cards embossed?

The Physical Gift Cards are not embossed.

How is my Physical Gift Card packaged and delivered?

Physical Gift Cards are shipped to the shipping address provided at the time of purchase. Shipments will be packaged in a box with a packaging slip detailing the content. Shipments of 4 cards or less will be packaged in an envelope.

How long does it take to receive my Physical Gift Card order?

Once payment is cleared (usually within minutes), it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select at checkout.

What delivery options do you offer?

We offer delivery options ranging from ground shipping to next day shipping.

Can you ship cards outside of US addresses?

We currently do not ship internationally.

Questions on Buying Gift Cards in Bulk:

What is the process to purchase Gift Cards in Bulk?

We offer cards in bulk to corporate users. A company representative is required to register the business. After registration, they can place the order for single or multiple recipients Once you have created an account and registered your business on the site bulk ordering is as easy as adding gift cards to your shopping cart. You will be given the option to have your order shipped to you or directly to recipients.

How are the Gift Cards delivered and how long will it take?

eGift cards are delivered via email, usually within 24hrs of payment acceptance. Physical cards have processing time of 2-4 days. First time orders may have a longer lead time of 3-4 days. Delivery will be based on shipping method (ground, next day etc.) selected in your order. You will receive an email with tracking info for the physical card orders once they have shipped.

What methods of payment do you accept?

We accept ACH, Wire, and Credit Card (Visa and MasterCard).

Can Bulk Cards be shipped to multiple addresses or internationally?

Bulk gift cards can be shipped to multiple addresses, within the US. We currently do not offer international shipping.

What if I have questions about my order?

Please contact(844) 581-3878 or submit a request on our Contact Us page.